FAQ
Frequently Asked Questions
When will my order ship?
For Originals
- Orders are processed in 3-5 days.
- Shipping for original oil paintings takes 10-12 days.
- Originals ship via UPS Ground, insured, and require a signature upon delivery.
- To waive the signature requirement, include "NO SIGNATURE" in the notes at checkout.
- Tracking information will be emailed as soon as available.
- For different shipping methods, please contact for arrangements.
For Prints
- Orders are processed in 3-5 days.
- All prints are made to order and ship in 10-12 days.
- Paper prints 11x14 inches and smaller ship flat with sturdy backing.
- Paper prints 16x20 inches and larger ship rolled in a protective sleeve and tube.
- Prints ship via UPS Ground.
- Tracking information will be emailed as soon as available.
- For different shipping methods, please contact for arrangements.
For Fine Art Gifts
- Orders are processed in 3-5 days.
- Tote bags, sweatshirts, and pouches ship in 5-10 days.
- Gift cards are emailed at the time of purchase.
What is the policy on returns/exchanges/refunds?
- No returns are accepted on originals and sale items.
- Prints and fine art gifts may be returned for store credit or exchange within 10 days of receipt in original condition.
- If an item arrives damaged, keep all packaging and contact hello@hellocando.com with the order number for further instructions.
Are commissions accepted?
- Yes, commissions are welcome!
- Work can be based on inspiration photos, ideas, or references to other pieces.
- Communication throughout the process ensures satisfaction with the final piece.
- The process is case-by-case, and turnaround time varies.
- Check out the Commission Process for more details.
How can new work be followed?
- Sign up for the newsletter to stay updated on new work.
- Follow on social media for constant updates:
- Instagram: @hellocando
- Facebook: Hello Cando