FAQ

Frequently Asked Questions

When will my order ship?

For Originals

  • Orders are processed in 3-5 days.
  • Shipping for original oil paintings takes 10-12 days.
  • Originals ship via UPS Ground, insured, and require a signature upon delivery.
  • To waive the signature requirement, include "NO SIGNATURE" in the notes at checkout.
  • Tracking information will be emailed as soon as available.
  • For different shipping methods, please contact for arrangements.

For Prints

  • Orders are processed in 3-5 days.
  • All prints are made to order and ship in 10-12 days.
  • Paper prints 11x14 inches and smaller ship flat with sturdy backing.
  • Paper prints 16x20 inches and larger ship rolled in a protective sleeve and tube.
  • Prints ship via UPS Ground.
  • Tracking information will be emailed as soon as available.
  • For different shipping methods, please contact for arrangements.

For Fine Art Gifts

  • Orders are processed in 3-5 days.
  • Tote bags, sweatshirts, and pouches ship in 5-10 days.
  • Gift cards are emailed at the time of purchase.

What is the policy on returns/exchanges/refunds?

  • No returns are accepted on originals and sale items. 
  • Prints and fine art gifts may be returned for store credit or exchange within 10 days of receipt in original condition.
  • If an item arrives damaged, keep all packaging and contact hello@hellocando.com with the order number for further instructions.

Are commissions accepted?

  • Yes, commissions are welcome!
  • Work can be based on inspiration photos, ideas, or references to other pieces.
  • Communication throughout the process ensures satisfaction with the final piece.
  • The process is case-by-case, and turnaround time varies.
  • Check out the Commission Process for more details.

How can new work be followed?

  • Sign up for the newsletter to stay updated on new work.
  • Follow on social media for constant updates: