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FAQ
Frequently Asked Questions
How are your prints made?
All prints are created from my original oil paintings and professionally produced using archival-quality materials for long-lasting color and clarity. I work with trusted fine art printers who specialize in museum-grade reproductions. Every piece is reviewed for accuracy and quality before shipping.
What’s the difference between paper prints and canvas prints?
All of my prints are made to order and created using archival-grade materials to ensure lasting color, clarity, and quality.
Paper Prints
I offer two beautiful paper types depending on the print:
1. Smooth Matte Paper
- Printed on archival-quality matte paper with a smooth, soft finish
- Acid-free for long-lasting color and quality
- Used for The Beyond The Tide Print Collection
- Sizing fits standard frame sizes — no custom framing needed
- Made to order: Processing time is 1–3 business days; please allow up to 1-2 weeks for shipping
2. Textured Cotton Paper
- Printed on luxurious, acid-free 100% cotton paper
- Features a soft, textured matte finish with a velvet-like feel
- Slight cropping to accommodate standard-size frames
- Used for both open and limited edition prints
- Made to order: Processing time is 1–3 business days; please allow 1–2 weeks for shipping
Canvas Prints
- Printed on canvas using archival-grade inks
- Stretched on 1.5-inch deep wooden stretcher bars with white edges
- Satin finish adds depth without too much shine
- Ready to hang — no frame needed
- Made to order: Processing time is 1–3 days; please allow 1–2 weeks for shipping
Canvas prints are the closest match to the original painting — perfect for those who want a ready-to-hang piece straight out of the box.
What’s the difference between open edition and limited edition prints?
Both types of prints are professionally made using archival materials and are created from my original oil paintings — but there are a few key differences:
Open Edition Prints
- Printed on luxurious, acid-free 100% cotton paper
- Embossed with my last name in the bottom right corner
- Includes a 1/4-inch white border for easy framing
- Not signed or numbered, and available in unlimited quantities
- Sizing is based on standard frame dimensions - no custom framing needed
These are perfect for easy framing using off-the-shelf frames from stores like Target, West Elm, or your local frame shop. I also offer framing for these prints!
Limited Edition Prints
Select pieces are offered as limited edition prints in small, signed, and numbered runs.
- Printed on luxurious, acid-free 100% cotton paper
- Signed and numbered by me in pencil
- Includes a 1-inch white border around the image for easy framing and signature placement
- Printed in small, collectible runs - once sold out, they're gone for good
- The size listed refers to the image size only - for framing, add 2 inches total to account for the border
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Made to order: ships in 1-2 weeks
Want to learn more about what makes limited editions special?
→ Read the blog post: A Special Kind of Stillness »
How do I frame my print?
Most of my open edition prints are sized to fit standard frames you can find online or in-store (Target, West Elm, etc.).
Limited edition prints include a 1-inch white border around the image for signing and numbering. The size listed is the printed image size — for framing, add 2 inches to account for the full paper size.
Need help choosing a frame or mat? I’m happy to offer advice, or you can choose from framed print options on select listings.
Do you sell gift cards?
Yes! Digital gift cards are available in various amounts and are delivered instantly to your inbox. They never expire and can be used toward anything in the shop — from originals to prints to apparel.
What about apparel and accessories — how are those made?
All apparel, pouches, and totes are made-to-order through a trusted production partner. This helps reduce waste and supports eco-conscious manufacturing.
- Items typically ship in 7–14 business days
- Apparel sizing is unisex unless noted
- If you’re unsure about fit, feel free to contact me before ordering!
When will my order ship?
Originals:
- Processed in 3–5 business days
- Typically ships within 1 week after processing
- Shipped via UPS Ground, insured, and require a signature (optional to waive)
Prints:
- Made to order — ship within 7–14 business days
- Smaller prints ship flat; larger prints (16x20” and up) ship rolled in a tube
Apparel & Goods:
- Processed and shipped in 7–14 business days
- Gift cards are emailed at the time of purchase
You’ll receive a shipping confirmation and tracking link when your order goes out.
Can I pick up my order at the studio?
Yes! Choose Local Pickup at checkout and you’ll receive an email when it’s ready.
Pickup at:
Hello Cando Studio & Gallery
41 Carl Fisher Plaza
Montauk, NY 11954
(Open Thursday–Monday, 10 AM–6 PM)
Please bring your order confirmation email when picking up.
Do you accept commissions?
Absolutely. I love creating custom paintings inspired by meaningful places, memories, or photos.
→ Learn About the Commission Process
Turnaround time, pricing, and process are unique to each project. Let’s chat and bring your vision to life.
Can I return my order?
I want you to love your purchase, but here’s the policy:
- Originals and sale items are final sale
- Prints and gifts can be exchanged or returned for store credit within 10 days of delivery if in original condition
- Return shipping is the buyer’s responsibility unless the item is damaged
If something arrives damaged, email hello@hellocando.com with your order number and photos. Keep all packaging for claim purposes.
Not sure about a piece?
I totally get it — art is personal. If you’re unsure, feel free to email me for extra photos, videos, or close-up details before purchasing. I’m always happy to help you feel confident in your decision. And if you’re local to the East End (or planning a visit), you’re also welcome to schedule a time to view the piece in person at the studio — just reach out and we’ll set something up.
How can I see new work and stay in the loop?
The best way to stay updated is to join my newsletter — it’s where I share first looks at new paintings, print drops, studio happenings, and special offers just for subscribers.
You can also follow along on:
Not finding your answer?
Reach out directly: hello@hellocando.com — I’m always happy to help.